How soon will my order arrive?

Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed after 12:00 pm PST will be processed the next business day. Orders placed on weekends and holidays will be processed on Monday or the next business day. Orders will be shipped in 3-5 business days and will be delivered between 7-10 days.

How can I track my order?

Please contact to request a tracking number.

What are my shipping options?

All Jane orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your jane online package. Please select the option that best suits your delivery needs during "checkout". 

Are there shipping restrictions?

Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States. Some items sold by Jane online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Jane online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

Do you ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S. All U.S. military addresses (APO/FPO) must select the shipping option of Standard Ground Shipping.

Can I ship to multiple addresses?

Unfortunately, each order can only ship to one address.

Do you ship internationally?

We apologize for the inconvenience, but unfortunately at this time we will not be shipping international orders.